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QUESTION 1: How do I order a Loris Hancock pattern or kit?
Answer...We use a fully secure, on-line ordering system through which you can pay using
your credit card or by check or internet banking transfer. Just click on the 'Add to Order' shopping cart
button on each bear's page to complete your order, with each order individualised with postage for your country
(click on link at right top for more).
QUESTION 2: Can I Layby/Lay Away a Loris Hancock bear?
Answer...You most certainly can...Just use our normal ordering system (i.e. click on the
'Add to Order' button) for the bear you wish to lay away, and in the comments section of the secure on-line
ordering form, just insert a brief note letting me know that this order is for a lay away, and telling me how
much you wish to pay as a deposit. If you are paying by credit card, just click on the credit card option and,
as I transact all my credit card transactions off-line, I will just charge your for the agreed amount. For
future payments, you can simply e-mail me, advising me of how much each install- ment is you want to pay at
that time, and I will put a charge through on your credit card for the amount of each payment (or you can send
me a cheque). See my lay away/lay-by conditions at right. Lay Aways/Laybys are not available on kits or
patterns.
QUESTION 3: How is my purchase shipped?
Answer...We use Australia Post for all our shipping—fully registered and insured within
Australia; and Economy Air, fully insured with Delivery Confirmation for overseas. All items purchased are
shipped in fully approved Australia Post containers for maximum security.
QUESTION 4: Are all products immediately available?
Answer...In most cases, yes...but if I don't have a particular product in stock when you
order it, I will advise you of an anticipated delivery date if I have to make one for you. This normally takes
a couple of weeks.
QUESTION 5: What guarantees do you offer?
Answer...Loris Hancock's Studio 70 subscribes to the worldwide Bears-Direct Guarantee of
Satisfaction Assurance (click
here to find out more), and we offer a full, money back guarantee if you are not satisfied that your bear
is as described on our website (less postage costs).
QUESTION 5: Are your bears suitable for children?
Answer...No, not for young children – Loris Hancock bears are artist bears and consequently
do not have safety eyes or other normally acceptable child safety devices for kiddies under 5 years of age
... but they're great as gifts for older kids!...Or for something memorable to celebrate a birth! |
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Lay-by/Lay Away Terms & Conditions
Layby/Lay Away terms are available to suit your needs.
Normally I require a twenty percent (20%) deposit on initial order, and completion within three (3)
months would be appreciated.
I invite you to e-mail me to discuss your order and terms. I am happy to tailor the layby/lay away
payments to suit your requirements.
International orders can be in A$, US$, £Sterling or NZ$, and payments can be made by credit card,
check, internet banking transfer, or money order. Or you can use your credit card from this site by
going back to the orignal bear page and clicking on the Add to Order button. Refunds are not
available on laybys/lay aways, however, I'm happy to give you a credit towards another Loris
Hancock bear. Postage and insurance charges are payable. Contact me for details. Please complete
the normal 'Add to Order' procedure, and include a note in the Comments section that it is a lay
away, and the amount of deposit you wish to pay. Your order will become effective and binding upon
receipt of your layby/lay away deposit. |
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